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    Vehicles

    Image for Light Commercial Vehicles (LCVs)
    Light Commercial Vehicles (LCVs)

    At Fleetfinders, we specialise in sourcing and supplying high-quality light commercial vehicles (LCVs) to suit every business need.
    Image for Heavy Goods Vehicles (HGVs)
    Heavy Goods Vehicles (HGVs)

    Heavy Goods Vehicles (HGVs) are a critical part of the fleet for many industries that rely on large-scale transport.
    Lease Vehicles
    Lease Vehicles

    We have access to a vast network of distributors and manufacturers. So no matter your lease requirements, we will find a solution for you!

    Customer Complaints Procedure

    FleetFinders (Leasing) Limited aims to provide its customers with the highest standards of service. If our service fails to meet your requirements we will endeavour to find a resolution.

    If you have a Complaint

    If in the unfortunate situation you would like to make a complaint, firstly we are sincerely sorry to hear you are not satisfied with the service you have received. Please follow the process below. You can find out more about the process and the support of AFS Compliance on this link www.afsuk.com/asset-finance-solutions/contact/complaints-procedure/

    Complaints Procedure

    In the first place, talk to the person who you’ve been liaising with, that’s usually the quickest way to resolve a problem. If you’re still not satisfied, please escalate by submitting a formal complaint through one of the methods below:

    In writing to: FAO Complaints Manager, Unit 1 Gannex Park, Dewsbury Road, Elland, West Yorkshire, HX5 9AF
    Or by email to: complaints@fleetfinders.co.uk

    Customer Complaint Procedures

    We aim to resolve a complaint in the most efficient way possible; it will be investigated competently, diligently and impartially; be assessed fairly, consistently and promptly; and all relevant factors will be taken into account.

    • We will acknowledge receipt of the complaint within 5 working days.
    • After review we will contact you in writing with an explanation and expected timescales, including any further information we may need and regular progress updates.
    • If our investigation isn’t complete within 8 weeks of receipt, we’ll write explaining why. If you’re not satisfied with progress, you may refer the matter to the Motor Ombudsman Service.
    • On completion of our review, we’ll write informing you of the outcome, followed by a written Final Response letter setting out the investigation details, outcome, and any offer of remedial action/redress and how it was calculated.

    Investigating a Complaint

    The investigation will include, as a minimum: a review of the relevant client file; taking into account any information/documents you’ve submitted; and, if necessary, a request for additional information.

    We aim to resolve all complaints internally. If you’re not satisfied with the final outcome, you can contact the Financial Ombudsman (financial-ombudsman.org.uk/contact-us) or, for non-financial complaints, Trading Standards. You may also contact the BVRLA Conciliation Service, an approved Alternative Dispute Resolution service – www.bvrla.co.uk or complaint@bvrla.co.uk.