What our new BVRLA membership means for you

In a significant move for the business, we are proud to announce that FleetFinders is now a member of the BVRLA.

Becoming a member of the British Vehicle Rental and Leasing Association (BVRLA) is an important milestone for us as a business, but more importantly, makes purchasing your commercial fleet or vehicle even better.

Read on to understand BVRLA membership and why it matters to you.

What is the BVRLA?

The British Vehicle Rental and Leasing Association (BVRLA) is the UK trade body representing businesses operating across vehicle rental, leasing and fleet management.

Its esteemed membership includes around 1,000 organisations collectively responsible for millions of cars, vans and trucks across the UK.

Membership isn’t about vanity. It represents a commitment to recognised professional standards across the industry and promotes transparency, fairness, and an exceptional level of customer service.

Members are subject to regular inspections to ensure ongoing commitment and action towards its gold standard expectations.

To become a member, the business went through a strict audit which ensured we are fully compliant across the board.

But what does that mean for you? 

Greater confidence in who you’re working with

BVRLA members are required to follow a mandatory code of conduct covering areas including professionalism, customer service, transparency and fair business practices.

We know that investing in your business is no small feat. But you can shop safe in the knowledge that FleetFinders is committed to doing things properly.

Clear and transparent service

From pricing and agreements to customer communications, BVRLA standards place a strong emphasis on providing clear, accurate information.

That reinforces what we already deliver: straightforward conversations and pricing, transparent information and no unnecessary jargon.

We will always be upfront with you and always act ethically, with your interests in mind.

Ongoing accountability

BVRLA membership isn’t simply awarded and forgotten. Members are subject to an ongoing governance and inspection programme designed to ensure standards continue to be met.

That means our membership represents an ongoing commitment to maintaining high standards as FleetFinders grows. We’re committed to sustainable growth that ensures we keep doing the right thing by you, our customer.

Additional protection

BVRLA members also provide access to independent Alternative Dispute Resolution where eligible complaints cannot be resolved directly.

While we hope to always resolve any concerns you may have ourselves, this gives you an additional independent layer of protection and reassurance.

Ultimately, our BVLRA membership is our commitment to you.

As our customers, we will always strive for the best, and we are held accountable to consistently work at an industry standard that puts your needs and consumer rights first.

So, when you’re next in the market for a commercial vehicle or fleet, come to us for accountability, transparency, and still, some of the best prices in the market.